Terms of service
<p>Last updated: 14 October 2026</p>
<h3>1. Overview</h3>
<p>This website is operated by Sippa Shop (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and content contributors.</p>
<p>If you do not agree to these Terms, you may not access the website or use any of our Services.</p>
<h3>2. Online store terms</h3>
<p>By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using the Service.</p>
<h3>3. Products and pricing</h3>
<p>All products are subject to availability. We reserve the right to limit the quantities of any products we offer, and to modify or discontinue any product at any time without notice. Prices for our products are subject to change without notice.</p>
<p>We have made every effort to display our products accurately. We cannot guarantee that your device's display of any colour will be accurate, and natural variation in colour, aroma and flavour may occur between harvests of our matcha.</p>
<h3>4. Discounts and promotions</h3>
<p>Promotional discounts, bundle pricing and multi-pack savings are applied automatically at checkout where eligible, and may be changed or withdrawn at any time. Where a displayed saving and the amount applied at checkout differ, the amount applied at checkout governs the transaction.</p>
<h3>5. Orders, billing and accuracy</h3>
<p>We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, so that we can complete your transactions and contact you as needed.</p>
<h3>6. Shipping and delivery</h3>
<p>Our Shipping Policy forms part of these Terms. Delivery timeframes are estimates and are not guaranteed.</p>
<h3>7. Returns and refunds</h3>
<p>Our Return and Refund Policy forms part of these Terms. Please review it for details of how returns and refunds are handled, including the limitations that apply to consumable food products.</p>
<h3>8. Food product disclaimer</h3>
<p>Our matcha is a food product intended for consumption as a beverage ingredient. It naturally contains caffeine. Information provided on this site about flavour, nutrition or preparation is for general informational purposes only and is not medical or dietary advice. If you are pregnant, nursing, taking medication, or have a medical condition, consult a qualified healthcare professional before consuming.</p>
<h3>9. Accuracy of information</h3>
<p>We are not responsible if information made available on this site is not accurate, complete or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.</p>
<h3>10. Third-party links and services</h3>
<p>Our Service may include materials or links from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials, and do not warrant or assume liability for any third-party materials or websites.</p>
<h3>11. Personal information</h3>
<p>Your submission of personal information through the store is governed by our Privacy Policy.</p>
<h3>12. Errors and omissions</h3>
<p>Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors and to change or update information, or cancel orders if any information is inaccurate, at any time without prior notice.</p>
<h3>13. Limitation of liability</h3>
<p>To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of the Service or any products procured using the Service. Our liability is limited to the amount paid for the product giving rise to the claim.</p>
<h3>14. Governing law</h3>
<p>These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.</p>
<h3>15. Changes to these terms</h3>
<p>You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.</p>
<h3>16. Contact information</h3>
<p>Questions about the Terms of Service should be sent to us at <strong>sippashop.com@gmail.com</strong>.</p>